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Every
Experience
Person
Moment
Second
Engagement
Outcome
Action
Matters
We personalise customer and patient experiences through our innovative Digital Solutions which drive engagement, change behaviour and initiate action.

Driven to make every experience matter

We are driven to transform and optimise the experience of healthcare professionals and patients to engage, change behaviour and initiate action. We combine our shared passion, energy and inquisitive nature to design and develop digital solutions that provide user experience and measurable insight, through our customised and personalised approach.

With expert knowledge in the medical, clinical and commercial landscape, we have the tech know-how to create and develop innovative digital solutions. We love to partner with forward-thinking pharmaceutical and healthcare organisations who want to drive engagement, change behaviour, add value and initiate action with their customers and patients.

Our work

We know from research and feedback that:

Too often HCPs are too overloaded to discover new solutions for their patient’s challenges and are therefore unable to achieve the earliest treatment outcomes
Too often HCPs don’t have the right tools or support to have powerful conversations at the point of prescribing that engage patients, create ownership and commitment to their own outcomes
Too often HCPs are overwhelmed with information from numerous sources and channels and that having specific, customised education based on relevance, need and channel preference will drive action
Too often patients lack the necessary support post diagnosis meaning they struggle to gain the confidence and knowledge needed to maintain adherence and compliance throughout their treatment journey

The products and services we deliver directly address these needs, putting the healthcare professional and patient first and centre. We deliver global digital solutions that:

  • enhance the quality of interaction between field-based teams and their customers, supporting next best actions
  • provide customised, personalised education to support and empower the patient through their treatment journey
  • consolidate already approved content, digestible that is relevant and accessible across channels
  • support the NHS’ vision to digitise, report efficiently and alleviate burden on overstretched resources
  • can be the answer to an ongoing problem statement - from identifying and keeping in touch with patients with rare diseases, to automating manual processes or embedding AI to support HCPs in finding the most relevant information

With our in-house team, we understand the complexities of a highly regulated industry and we know how to design programs that will deliver data, insight and measurable results.

Healthware

Engagement Platforms

Bespoke Programs

Take a look at our products
Digitally driven
Our omnichannel and healthcare solutions change user behaviour - turning intent into action
In-house team
We combine tech know‑how with healthcare expertise to customise experience
User research
Insight‑led approach with CX/UX focused design to bring ideas to life and enhance engagement
Outcome focused
Collation of data to inform next best action and strategy evolution

Let’s start a conversation

Want to drive engagement or turn intent into action? Want to get great content to the right HCP in the format they prefer? Want to use your incredible approved content more effectively? Have an idea, but don’t know where to start? Would just like to know a little more about what we do? We’d love to help!

Get in touch

We do great work, but don't trust us, trust our clients...

Many thanks again to the team for all their work on this project – it’s been a pleasure working together and I’m sure HCPs are really going to benefit from this
Pharma Client
I’m delighted with this. As I said on the day this was a valuable use of time and I truly feel you understand my vision with this project.
Pharma Client
My experience of working with Bionical Digital has been nothing but positive. Everyone I have spoken to has been incredibly helpful and friendly. They are extremely proactive in supporting our service and our partnership is a truly valuable one.
NHS / Public Health Client
The project was very well organised and I was kept updated throughout the process. Despite the change in requirements midway, the team adapted very well and were flexible in meeting our needs, which was very much appreciated.
Pharma Client
Please can I extend our thanks and appreciation to Becky and Emily who demonstrated the Bionical Portal at our event and of course the entire digital design team who worked with us to create this fantastic tool for HCPs. I was very proud to be able to demonstrate to many of our customers, that we have listened and provided solutions to many of their requests.
Pharma Client
High quality service - personalised approach - I really felt the staff cared very much about what we were trying to achieve - they took time to understand our needs and offered workable solutions.
NHS / Public Health Client
My overall experience of working with Bionical has been very positive. The team is committed to creating a solution that meets requirements and are willing to work in an agile manner to achieve this.
Pharma Client

We are Bionical

 

UK HQ

No way...
A lakeside view, shopping, food and drink, a vibrant social scene set in the heart of the UK countryside

US HQ

Cheesecake or cheesesteak?
Whatever your preference, we are ideally placed, right on the doorstep of 2 major global cities

 
 
 
 
 

We care about people and the work we do. We take pride in everything we do, drawing on our passions, and taking creative inspiration from the world around us to create innovative products that changes lives and make a real difference.

What makes us tick?

 

Let's start a conversation

We are a specialist partner that understands your world and wants to do great work with you...

Get in touch
UK Headquarters

The Piazza, Mercia Marina
Findern Lane, Willington
Derbyshire
DE65 6DW

+44 (0) 1283 894 092

US Headquarters

200 Route 31 North, Suite 200
Flemington
NJ 08822

+1 908 829 4146

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